When your home internet connection goes out, it's most likely due to a hiccup with your router or radio signal. The solution is often simple to resolve. Let's reboot your system to reestablish a fresh signal.
More often than not, this will resolve your outage.
STEPS TO REBOOT YOUR INTERNET CONNECTION
STEP 1 EQUIPMENT NEEDED AND SET UP
Router: Distributes the WiFi signal through the house.
POE /LAN Connector Box: Small black or white box is usually located near your router. Used to connect the outside radio and router together to receive signal and provides power to your radio.
POE: The cable coming in from the radio located outside your house should be plugged securely into the POE (Power Over Ethernet) port.
LAN: The cable to your Router should be plugged securely into the LAN (Local Area Network) port.
Ethernet Cable: Hardwires your devices for an internet connection.
Check to see if indicator light are on both the router and the POE/LAN units.
POE=Connects to Outside Radio
LAN=Connects to Router
STEP 2 REBOOT THE ROUTER AND THE POE/LAN CONNECTOR
Unplug your Router from the wall power outlet, wait 60 seconds and replug the router back into wall.
DO NOT press the reset button.
Unplug POE/LAN: The light on the POE box should be on. If not, we suggest to follow the same steps by unplugging your POE/LAN connector from the wall power, wait 60 sec and replug back into the wall.
We also suggest rebooting the computer and see if the signal has been reestablished.